Now for a fresh start, I would like to share to you a very important lesson that I just learned a couple of days ago (last Saturday) after I booked my ticket in Cebu Pacific Air. This probably happened to you, if not, then you should be aware on what to do when facing such problem. The problem happened first when I neglected to double check every single letter that I typed when booking a ticket.
Last Saturday evening, a dear friend of mine asked for help. She's actually one of my closest friends and I'm not the type of person who ignores someone who's asking for help....especially her. Well, her story was that her brother didn't catch his flight. She wanted me to book her brother a trip to Manila on Sunday morning, which is the next day. So just like a life-saver, I immediately opened my laptop and tried to surf the net for an affordable flight. But too bad, in such a bad timing, I couldn't get a good signal from my room. So I just decided to book her brother's flight in an internet cafe. Praise God I found one near our boarding house.
After an hour of communicating the flight schedule with her, on which flight his brother wants, she decided to have me book on Cebu Pacific Air. The base fare for that trip was actually very expensive but her brother doesn't have any choice...as much as I am. For I'm about to lend them a ticket price of more than P5000!
Now, to the good (or shall I say bad) part. After booking her brother's ticket, my heart just sank and I was in a state of melancholy after seeing the itinerary receipt. I just had her brother's name misspelled! Do you know who's the culprit of my unfocused mindset when booking? You might be right, or probably wrong...it was Facebook! Yeah..so dumb right?
An immediate response that I did was to search on the net for a possible solution from my problem. Her brother's flight is tomorrow morning and with such a high price at stake, it would be very depressing on my part to just let it go. To my surprise, there haven't been any article written on what to do when facing such situation. There was one blog that I've read but her solution was to make a written document, have it notarized in an attorney and give it to any Cebu Pacific Air branch. This is not a good option to take for my part.
So when you faced such situation, here's what to do. Just CALL Cebu Pacific Air's customer service as soon as possible! Don't do anything online after booking! If you're in a frantic mode, you might think that cancelling your flight would be best. I don't know if it will be refunded but I'm sure that a transaction have been made in my ATM/credit card.
Here are their contact numbers:
CALL CENTER
Manila Office: Tel: +63-2-70-20-888
Cebu Office: Tel: +63-32-230-8888
The call center agent will require you the confirmation number, schedule and destination of your booked flight, and other necessary information that would convince them you're authentic.
Praise God I was able to find a telephone, call Cebu Pacific Air and have them change the single letter of my friend's brother! They will then send you a revised itinerary receipt to your email.
Oh, did I just forgot to tell you that I booked her brother's ticket at 11:51 pm, Saturday? Haha... God is so good!
Want to know how to book online in Cebu Pacific Air without using a credit card? Click here..
For booking of tickets, you can visit: www.cebupacificair.com or you can call any Cebu Pacific Air ticketing office. To see the list of domestic sales offices of Cebu Pacific Air in the country, just click here.
For booking of tickets, you can visit: www.cebupacificair.com or you can call any Cebu Pacific Air ticketing office. To see the list of domestic sales offices of Cebu Pacific Air in the country, just click here.
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